Support

Before you write

Most issues are quicker to solve when we know what we are looking at. If you can, include the following:

• The name of the app and its version number (usually in Settings or About).
• Your device and its operating system version.
• What you expected to happen, and what happened instead.
• A screenshot or screen recording, if the problem is visible.

Response times

We are a small company in Spain and answer during Spanish working hours (CET/CEST). Expect a reply within two working days. If something is broken for everyone, we will say so here and in the app's release notes.

Your data

Support emails are read by us and nobody else. We keep them only as long as we need them to help you and to keep a record of the issue. Our Privacy Policy explains what we collect and what your rights are.

Deleting your data

If you want your data or your account deleted, email hola@vindeiro.com from the address linked to your account and we will confirm once it is done.